RecepcijaAster Media
21:47 · the clinic is closed · the phone is ringing

Every call gets answered. Even when you are not there.

Recepcija is an AI receptionist that answers your business phone. It handles questions, books appointments into your calendar and tells you only what needs you. Polite, natural and with no hold music.

Try it on your number Listen to a call
  • answers 24/7
  • speaks Serbian and English
  • you keep your number
Osmeh Dental Clinic
incoming call · after hours
  1. 00:00
    IdaGood evening, Osmeh Dental Clinic, this is Ida. How can I help you?
  2. 00:04
    CallerMy tooth has been hurting for two days. Is there anything tomorrow?
  3. 00:08
    IdaI am sorry to hear that. One moment, I am checking free appointments.
  4. 00:09
    calendar · tomorrow · check-up 30 min → 09:15, 14:00
  5. 00:11
    IdaTomorrow we have quarter past nine or two in the afternoon. Which suits you better?
  6. 00:16
    CallerTwo o’clock, please.
  7. 00:18
    booked · Thu 14:00 · check-up · chair 1
  8. 00:20
    IdaGot it: tomorrow at two in the afternoon, check-up. If anything comes up, just call us.
Sample call
Listen

This is how it sounds when Recepcija answers for you.

A patient calls in the evening, after the clinic has closed. Ida checks the calendar, offers two free slots, books one and promises a confirmation message. The whole call takes less than a minute.

Staged call: the caller and his name are made up. Recorded with the same voice technology Recepcija uses on real calls.

00:00 / 00:46
    How it works

    From the first ring to a booked appointment, without you on the phone.

    You set up what your business does, when it works and what it costs. Recepcija takes the calls you cannot answer and records everything in one place.

    1. 1 · ring

      Answers right away

      When the line is busy, when you do not pick up or after hours, Recepcija takes the call. Nobody listens to hold music.

    2. 2 · conversation

      Understands what is needed

      Answers questions about opening hours, address, services and prices, using only the information you entered.

    3. 3 · calendar

      Offers free slots

      Checks your schedule and Google Calendar and offers only slots that are really free. It never makes anything up.

    4. 4 · booking

      Books or logs a request

      Puts the appointment in the calendar. Changes, cancellations and callbacks become requests for your staff.

    5. 5 · confirmation

      Confirms with the client

      At the end of the call it repeats the name, day and time, so the client knows exactly when to come.

    6. 6 · report

      You see everything

      Every call comes with a summary and the full conversation. Urgent cases reach you at once, the rest arrives in the morning summary.

    The morning after

    You arrive at work and the day is already in order.

    The dashboard shows what happened while you were away: booked appointments, requests to handle and calls you missed.

    Appointments in your calendar

    Schedules per chair, lift or crew, with two-way Google Calendar sync.

    Urgent cases arrive at once

    Severe pain, a leak, a breakdown on the road: you see these requests immediately, not the next day.

    Calls you missed

    Who called while you were busy, when and why. When you call them back, mark it with one click.

    Summary and full transcript

    For every call: who called, what they wanted and what was agreed. No need to listen to recordings.

    The same assistant on your website

    The chat on your website knows the same things as the phone and books into the same calendar.

    Summary for Tuesday08:00 · email to the owner
    14calls
    9booked
    3requests
    1urgent
    • Severe pain, swollen cheek urgentJelena P. · wants a slot this morning
    • Reschedule newMarko S. · Thursday 10:00 → Friday afternoon
    • Callback newAna D. · asks about whitening in instalments
    • Booked: follow-up checkNikola R. · Wednesday 16:30 · confirmed on the call

    Example. Names and numbers are made up.

    Who it is for

    For businesses that run on appointments and live by the phone.

    Recepcija knows the vocabulary of your trade: what a service is, how long it takes and where the work happens.

    Dental clinics

    Check-ups, follow-ups, fillings and emergencies. Patients get a slot, and you keep your hands free at the chair.

    • chair 1 · chair 2
    • check-up 30 min
    • urgent: severe pain

    Auto services

    Minor and major service, tyres, diagnostics. Bookings per lift, with no phone ringing while you are under a car.

    • lift 2
    • minor service 90 min
    • make and model

    Field services

    Air conditioning, boilers, plumbing. Recepcija takes down the address, district and floor, so the crew knows where to go.

    • crew A
    • address and district
    • urgent: leak

    Real estate agencies

    Buyers call at all hours, even about a flat that is already sold. Recepcija answers from the listing details you entered, books viewings and notes what the buyer is looking for, so the agent calls back a ready client.

    • viewing 30 min
    • budget and size
    • agent callback

    Travel agencies

    In high season the phone never stops. Recepcija answers questions about packages, departures and documents, books a meeting at the agency and logs a quote request with the number of travellers and dates.

    • quote request
    • 2 adults · 1 child
    • meeting at the agency

    It also works for other businesses that take calls and book appointments: salons, physiotherapists, vets, law offices, counselling practices.

    Sounds like your business

    You choose how it answers and what it may say.

    Everything is changed in the dashboard, no developer needed. Changes apply from the next call.

    Name and voice

    A female or male assistant and voice, with the name you choose.

    Formal or informal

    In Serbian it addresses callers formally with “Vi”, or informally with “ti” for a younger audience.

    When it answers

    Always, or only outside opening hours while your staff is working.

    First sentence

    How it introduces itself when it picks up.

    “Good afternoon, Osmeh Dental Clinic, this is Ida. How can I help you?”

    Services, prices, questions

    It answers only from what you entered. For anything it does not know, it logs a request for you.

    Your house rules

    Extra instructions in your own words.

    “Extractions are not booked without a prior check-up.”

    Pricing

    You pay for minutes of calls. Website chat is included.

    Every plan has minutes of calls, the number of calls Recepcija takes at the same time, and website chat replies. Prices are in Serbian dinars; euro amounts are approximate. Change your plan whenever you like, and it applies from the next month.

    Mini

    2,290RSD per month
    ≈ €20
    75 minutes of calls
    • 1 call at a time
    • 500 website chat replies
    Most popular

    Small

    5,490RSD per month
    ≈ €47
    200 minutes of calls
    • 2 calls at a time
    • 1,500 website chat replies

    Medium

    11,990RSD per month
    ≈ €102
    500 minutes of calls
    • 3 calls at a time
    • 4,000 website chat replies

    Large

    22,990RSD per month
    ≈ €196
    1,000 minutes of calls
    • 5 calls at a time
    • 8,000 website chat replies

    Each minute over your plan is 25 RSD (≈ €0.21), and each chat reply over your plan is 1 RSD. When the plan runs out, you decide whether Recepcija keeps taking calls or leaves them to you.

    FAQ

    What people ask us most often.

    Do I have to change my phone number?

    No. You keep your number and turn on call forwarding to the number we assign: when busy, when you do not answer or after hours. Clients call the same number as before.

    Does it sound like a robot?

    It speaks with a natural voice, in short sentences, one question at a time. It says numbers and dates the way people do: “on Thursday at two in the afternoon”. The best way to judge is to call the trial number yourself.

    What if a caller wants to talk to a person?

    Recepcija writes down who is calling and why and creates a callback request. Urgent cases show up immediately in the dashboard and in a notification.

    Can it book something wrong?

    It offers only slots that are free in your schedule and Google Calendar. Before booking it repeats the name and time and asks for confirmation. It recognises the caller's number, so nobody has to dictate it. If something is unclear, it logs a request instead of guessing.

    Where is client data stored?

    Data about clients, appointments and calls is stored on our servers in Germany. When a client asks, you can export or delete their data from the dashboard, as required by data protection law.

    Which languages does it speak?

    Serbian and English. If a caller starts in English, Recepcija continues in English. A business can also run entirely in English.

    Try it

    Call her before you hire her.

    Get in touch and we will set up a trial Recepcija with your business details. Call it from your own phone and hear how it answers your clients.

    Phone and WhatsApp+381 60 303 7177